Super Capital O Kovilakam Residency

Not much

Bed was full stain, rooms need restoration, bath room smells bad

Passable

Its bar attached hotel , smoking smell, not worth for money we pay

not at all we booked at property and they told its not booked for them and asked for double price

the staffs was not friendly to customers and also rude behaviour.Never recommended to anybody

Food quality is good. Location also good.

Linens and towel provided were not tidy

Bedroom was neat

It was worst experience to us☹️, they charged extra money when we checked in. When we asked about it they said the price shown in booking.com is fault.

Location only

Cleaning of the room, amenities, and a behave of the restaurant staff

Bad

We stayed on night at the hotel... We booked the room for 2 pax there is no supplies for two people.not even bath towel.. there is only one strained toned one bath towel . there is no blanket on the bed. No mattress protector. Single peace of soap only in the bathroom.. broken a/c in the room.. cockroach ? on the the floor. Front office boy was very rude behaviour.. very old property without any maintenance.. not suitable for families.. never gonna stay there anymore.. worst experience ever.. we booked the room through booking.com for 1500 inr but they charged above 2000+ tax. It's pure cheating.. worst hotel.worst staffs.worst facilities.

Location

Old plumbing. Not clean. No hot water. Zero Value for money

Nothing to like there

I don't like anything Ac bar staff Mr gopi very bad person asking tip money If the money is not paid, very bad talkCan't open the window, dirty r smell, fly nuisance everywhere, Jaundice bar staff have it and work undercover

Good ambience. Calm surroundingGood serviceFriendly staff

Room cleaning was not on time. In spite of many requests.

Room space . But very bad service . Less facilities .hotel complimentary so bad . No ? smart decision.

All

i dont like anything and they ask to pay more

the room was so bad and near the ac there is sparking and smoke came through that.

*

Hotel and booking.com are scamming the people. After booking the room and when reached at the hotel. They are informing the room is not available. There where about 6 other people with the same issue and who had paid the full amount. We all where rejected the room, telling that they had informed the online partner was well informed earlier. Since festival was going on in the town all other hotels where full. Later the hotel staff is offering the room for four times the rate for which we had booked. Total scammers.

I have to tell only my difficulties. As planned I reached hotel, but they did not allow us to stay there at all. They never cared booking.com or oyo or ourselves and they told us to go back home as rooms are full. So we came back. We called oyo for help, but customer care did not help as hotel was not taking incoming calls.

It felt very agony at heart as we expected to enjoy thrissur pooram festival. And we went with considerable amount of fruits and other eatables. We were really cursing your lack of mutual communication and hotels lack of cooperation.

Nothing i liked

I faced a very bad experience from the receptionist. I called the receptionist there for the booked room. But I got a bad response from him.. He told me that the room we had was given to someone else so you don't have any room here and he said All the rooms are full.. i ask him i booked a room one weak ago so why i have no room there? He said only this again and again the rooms are full. i really depressed to find another place because i coming from 150 kM away, so i have no idea about the place.. im really confused and very depressed at the moment..

Such a rude behaviour from the reception, please do not make any bookings from booking.com I went with my family with all luggage with my parents and they said all rooms full, they can’t give any room for me, when I said booking.com I booked they said we will not accept any bookings

I have to keep roaming for hotels to stay and finally in the evening I got dufffent room, I never expected this level of experience in my life time with my parents beside

Room and Location

Irresponsible behaviour of night staff

I don't like anything

They charged 500 extra for checking 1 hr before and again 500 by claiming stains on pillow that was already before. They looted 1000 for no reason. Room was stinking and bad smell from bathroom

Nothing don't book this hotel

While checking in they ask for more money and booking customer care also cannot help on this, it's my experience

Rooms were nice and comfortable

There was no hot water. After room service the dishes were not taken away by the staff even when prompted.There is a policy of everyone giving their ID proof for booking the room, which was not mentioned when booking through the site.